Privacy Policy | Stillpoint Coaching

1. Who we are

Stillpoint Coaching provides one-to-one coaching sessions for women. For privacy questions, please contact:

Email: hello@stillpointcoaching.co.uk
Phone: +44 7810 106660
Address: We Are Super. High St, Weston-super-Mare BS23 1HL

2. Information we collect

We may collect personal information including:

Name, email address, and phone number
Booking and session preferences
Information you share in enquiry or coaching forms
Payment and invoicing information where relevant

3. How we use your information

We process your personal data to:

Respond to enquiries and arrange sessions
Deliver coaching services and client communication
Manage scheduling, billing, and service administration
Meet legal, tax, and regulatory obligations

4. Legal basis for processing

Under UK data protection law, we rely on:

Contract: to deliver agreed coaching services
Legitimate interests: to manage and improve client services
Legal obligation: for required record keeping and compliance
Consent: where you explicitly agree to receive specific communications

5. Data sharing

We do not sell your personal information. We may share limited data with trusted service providers only when needed for booking, payment, communications, or legal compliance.

6. Data retention

We keep personal data only as long as necessary for service delivery, legal requirements, and legitimate business needs. Coaching notes are retained securely for continuity and safeguarding purposes.

7. Data security

We use reasonable administrative and technical safeguards to protect personal data from unauthorized access, loss, misuse, or disclosure.

8. Your rights

You may have the right to:

Request access to your personal data
Request correction of inaccurate information
Request erasure where legally appropriate
Object to or restrict certain processing
Withdraw consent where processing is based on consent

To exercise your rights, email hello@stillpointcoaching.co.uk.

9. Cookies and analytics

This site may use essential cookies and basic analytics tools to improve performance and user experience. You can control cookies through your browser settings.

10. Third-party links

This website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

11. Changes to this policy

We may update this privacy policy from time to time. Updates are published on this page with a revised date.

12. Contact and complaints

If you have concerns about how your data is handled, contact hello@stillpointcoaching.co.uk first. You also have the right to raise a complaint with the UK Information Commissioner's Office.